Customer Service Course

Overview

It is designed to prepare participants for entry-level jobs in one of the fastest-growing health care professions.

It will cover the following modules:

➢ Introduction to customer service
➢ Recovering from customer service blunders

➢ Enhancing call conversion and phone etiquette

➢ Optimising the appointment schedule

➢ Managing emergency appointments

There will be a written assessment at the end of the course.

Nurul Ezza Binte Jasni
(Trainer & Team Leader)

Claudia Martin Plunkett
(Trainer & Team Leader Designate)